End-User Experience Monitoring (EUM) is a performance monitoring strategy that helps keep track of users' behavior or actions as they interact with an application. A business monitors and uses the findings to analyse data and work on it to create an optimised user experience.
The monitoring involves what the user does and how the delivery of the application affects them. The impact of the action is critical to understanding how you can scale up or maintain the performance of your system.
End-user experience monitoring is critical to business for several reasons. After all, poor performance negatively affects business operations, and you need to improve it to ensure the application is beneficial. There are more reasons you may need to apply the monitoring, such as:
- It helps to identify reasons why particular pages perform poorly or well.
- Understanding how a new feature is performing to boost its usage
- Identify all problems related to loading and script
- Make accurate decisions where you can invest more to increase revenue.
Here are five tips for an end-user experience monitoring best practices to use for maximized benefits.
Tip #1: Set Alerts That are Triggered By Meaningful End-User Experience
Alerts give you early warnings for any disruptions, helping you correct issues before they cause problems. The alert type you use should have proper optimization to monitor performance issues that directly affect your systems.
Your monitoring tools should also help show the page's loading time and any more features you need. It alerts the relevant people in the organization who will get notifications via email, chat apps, or push notifications to rectify issues immediately.
Tip #2: Test across Multiple Locations
The user experience may sometimes vary from one geographical location to another. It is critical to verify that the application performs perfectly as if you were present in every area you operate in. There are various tools you can use to test apps in multiple locations remotely without being in them.
With these tools, you can detect and fix users' issues when using the applications and offer a better user experience.
Tip #3: Set Up Transaction Monitoring
Transaction monitoring refers to an aspect of end-user monitoring that goes beyond verifying the performance and loading times. It helps to stimulate the complex and natural interaction users have with the application.
It encompasses activities like registering a new user or carrying out a checkout transaction on an e-commerce website for online sales.
Tip #4: Certificate Monitoring
SSL certificates are essential to secure sensitive data, boost site rankings, and boost trust among your customers. However, they can cause problems when they expire, leading to insecure connections and error messages.
It will increase bounce rates and make your web lose many of its potential visitors. Therefore, certificate monitoring ensures you keep them up to date by renewing them before expiry or solving errors fast.
Tip #5 Optimisation of Root Cause Analysis
With root cause analysis, your organization will sort out issues according to priority. You can therefore invest in the right resources, making use of time and budget effectively. The results of such analysis include maximized impact and effectiveness of your applications.
Get Expert End-User Experience Monitoring Solutions Help from 2 Steps
2 Steps helps businesses and stakeholders create the best employee and customer experience on any platform, application, or user transaction. Realise the full benefits of 2 Steps in your end-user experience monitoring.
You need to be able to check for issues in your systems seamlessly and maintain the optimised performance of your applications. Get proactive with your application monitoring and performance testing, book a meeting to learn more or visit https://www.2steps.io/.