Application monitoring helps improve user experience, boost profits, reduce breaks, and breed loyalty, both internally and externally. But, it's also a pain in the you-know-what to manage. With most monitoring solutions, you have to code or script the solution to behave like you want — which takes time, resources, and all of the usual internal and external struggles that go along with any dev job.
But, what happens when your needs change? You have to jump in and create another script; that's what happens. Here is how 2 Steps can help break that app monitoring cycle of despair — and how we can help you find value without the code.
The App Monitoring Code Cycle
Let's talk about the traditional app monitoring cycle. At 2 Steps, we like to refer to this as the cycle of despair. 💀
But, you can call it whatever you want. Here's what it looks like.
- You custom code your synthetic app monitoring solution to test your app or site.
- You run the test and gather actionable insights.
- You decide that you want to test something else on your site, or you need different parameters, or you need to rapidly test a unique UX path.
- You create a new script or add code to help you test that new or urgent function.
- Repeat step 2,3,4 for an eternity.
See what happens? You have to completely recode your app monitoring solution every time you run into something new.
Here are a few examples you probably run into at least once a year.
Example 1: You need to change something on your website.
Let's say that you add a new form to your website. You're pretty sure this one is better, and your marketing A/B tests have shown you that this particular form will increase your conversions. Now, you just need to test it out for flaws before you make it a permanent feature.
Guess what you get to do?
Dive into your app monitoring solution's code to have it crawl this form. Yay! That sounds like so much fun. 🥳
Example 2: You need to find a new issue, fast!
We've all been there! Your issue resolution center is getting flooded with tickets, and you're not quite sure what's happening. You know that your app has a breakpoint, but your current monitoring run isn't able to find it.
Guess what you get to do?
You get to dive in and create a new script on-the-fly to help you find that issue. Woooo! There's nothing like having to code a new script in the middle of a crisis! So... much... fun! 🎊
Example 3: You need to test UX paths for upcoming events.
If you're a retailer, you know this pain. Black Friday is around-the-corner, and you need to make sure your app can handle some unique customer pathways that are about to be thrown its way.
Time to fire up your dev team. You've got some scripting to do! 🎉
Sarcasm aside, these are real problems that brands face every day with their monitoring solution. And, simply put, it's a problem.
The Growing Issue
Surviving the modern development ecosystem requires agility. You need to handle a massive workflow of tasks rapidly and at-pace to keep things running smoothly. Your competitors are launching solutions out of an automated cannon, and you need your team to approach each app with an agile mindset and incredible work ethic.
Suddenly, you need to test something new in your app. Can you really afford to pull dev team members off your current projects and put them on a script job for your monitoring solution?
No... Probably not.
But, brands do it anyway. After all, what choice do you have? So, you bravely pull developers off critical projects to have them whip up scripts to help you run some quick tests.
We think that's bogus.
You have enough to worry about!
Do you know what the most significant roadblock preventing companies from adopting agile solutions and boosting their launch times is? Not having enough developers to handle the project, and not having visibility into the scope of projects due to all of the other nonsense happening outside of your core goals.
According to recent surveys, 26% of project managers say that capacity is their number one issue, 23% say it's finding talent, and 13% say it's time management.
So, why in the world would you want to pull critical talent off of mission-critical tasks to update your app monitoring software?
The 2 Steps Solution
What if you didn't have to code your app monitoring solution AT ALL? What if you could simply use your app the same way customers would, and then watch your app monitoring solution do the rest?
Welcome to 2 Steps.
We don't deliver synthetic monitoring — we deliver experience automation.
Want to set up a new app monitoring flow? Great! Just point and click. Want to see what happened without all of the technical stuff? Our solution sends you a video showing you where the issue happened. Need to integrate your monitoring solution into a single dashboard to reduce headaches? We'll plug right into your Splunk dashboard.
Don't pull critical dev personnel off of that latest project, you need them! Instead, just point and click through your app or site and let our solution do the rest. It's automated, rapid, intelligent, and sophisticated enough to handle complex UX flows.
Plus, 2 Steps works with mobile (iOS and Android), web, and all the major browsers (Chrome, Firefox, and IE.)
That's a faster solution that requires no coding and is available in every major environment.
Ready to Try Experience Automation?
Are you ready to change the way you monitor apps? Do you want to improve your monitoring environment without dedicating significant dev resources to your monitoring workflows?
Experience 2 Steps. Experience Automation. Experience The Future of App Monitoring.
Don't believe us? Think we're too good to be true? Schedule a free demo.
Questions? Contact us!