Melbourne, Australia — Companies striving to improve customer experience now have a new tool in their arsenal to more easily monitor customer interface systems and better understand where problems arise.
Remasys announces the launch of 2 Steps, its next generation application monitoring system that frees software developers of the headache of monitoring and allows them to get back to what they do best, developing and improving their company's applications.
"We built 2 Steps because we knew there was an easier way to emulate how customers interact with applications and the value this brings," says Simon Trilsbach, Managing Director of Remasys, a Melbourne-based company with more than two decades of experience providing support to some of Australia's largest organisations.
Described as "Experience Automation", 2 Steps allows organisations using Splunk for IT operations to monitor mobile apps, websites, Windows applications and mainframe software interfaces without setting up coding or scripts. For the first time, Splunk users have the capability to set up synthetic monitoring tests without agents running within the application being monitored. 2 Steps also creates video replay of application issues within Splunk, making it simple for IT specialists to quickly identify problems.
"Many organisations are either beginning or have started Digital Transformation projects where huge sections of infrastructure and applications are being replaced," Trilsbach noted. "With this change comes a lot of risk when it comes to application performance. With close to 20 years of experience of working with some of Australia's largest companies and understanding their pain points, we set about creating a product that would positively disrupt the application monitoring space. We imagined a solution that was built for Splunk, could automate any type of platform and was elegantly simple to use."
While synthetic monitoring has been around for web-based applications for more than a decade, 2 Steps will disrupt the business by offering synthetic monitoring across any platform, be it web-based, Windows, Java or mobile apps.
2 Steps can monitor any software that can be run on a virtual machine. And all can be done with the click of a mouse, no need to write extra code specific to a company's software. Because it does not require code, anyone in the company can run tests on the software, either to test changes or upgrades in software or to replicate problems a customer may experience with the software.
In addition to pinpointing problems and potential problems, 2 Steps creates video that developers can use to better understand and better explain issues and how they might be affecting customers.
2 Steps also provides detailed reporting that is easy to understand and useful for everyone in the company, from the development team to the sales team to the C-suite.
2 Steps will provide companies with many benefits in their software development and upgrades:
Guaranteed Reliability: Because 2 Steps works across all platforms, organisations won't need to test products through each platform individually. As developers create or tweak software, they will be able to tell immediate how the software reacts across the various platforms. This also ensures customers will be satisfied as they use the software from their company's mainframe all the way to their mobile devices with the same ease and reliability.
Saves Time: Not having to test and monitor software across various platforms or write code for each platform will allow highly-paid software developers to focus on what they are paid to focus on, improving the software package. This allows companies to roll out new versions of their software more quickly and respond to customers' ever-evolving needs.
Saves Money: All of that time saved also is money saved. If a customer service representative is able to evaluate a customers' problem and replicate the problem, then the software developer only needs to handle the fix, not the entire evaluation process. Also, if the 2 Steps evaluation determines there is no problem with the software, the customer can move more quickly to discover where the problem might be coming on their end.
Digestible Data: 2 Steps' reporting system also is easily understood all along the corporate structure. No longer will IT specialists need to explain uses in "plain English" to sales and corporate leaders because they will be able to show video to detail the situation.
Customer Satisfaction: Beyond providing reliable service, companies will be able to roll out upgrades faster and with more dynamic changes, ensuring their customers remain happy with their products.
"2 Steps will bring significant cost savings due to the reduced time needed to set up, more flexibility due to its ability to work with any type of platform and reduce the risk of poor customer experience by helping IT teams ensure their customer and employee-facing applications are always up, stable and performing responsively," Trilsbach points out.
Companies interested in learning more about how 2 Steps will revolutionise their application monitoring processes can see demonstrations at www.2steps.io. Companies also can request a free copy of the company's e-book, "The Definitive Guide to Experience Automation" through the website.
The 2 Steps team will be sharing more information about the system as a sponsor of SplunkLive in Melbourne and Sydney in June. The company also plans to showcase the capability of 2 Steps at Splunk.Conf in the United States later in the year.
Founded in Melbourne in 1998, Remasys has built a strong reputation by delivering end-user experience solutions for some of Australia's largest organisations.
Mission: To provide the best platform monitoring service in Australia. Our customers will be sure that their applications are in safe hands.
Vision: We will leverage our heritage and expertise in monitoring and automation. We will be unique and develop capabilities that provide significant value.
Culture: By using our collective imaginations we are more creative. By supporting and praising each other we are stronger.