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Downtime can be a major drain on your software or web site's success and the more successful you are, the more customers are affected when something goes wrong. That is why it is imperative that you detect issues as soon as possible, so they can be fixed before they snowball into something worse.

Two very useful tools in monitoring the status of a website or software application are synthetic monitoring (STM) and real user monitoring (RUM). In this post, we'll talk about what those are, how they differ, how they are the same, and how they can work together to maximize user satisfaction and minimize problems.

How Do They Work?

In order to understand the benefits and disadvantages of each of the two monitoring types, you'll need to understand how they work. After we take a look at the differences between the two options, we can take a closer look at which situations each excels at.

Real User Monitoring

It's pretty obvious from the name that real user monitoring will be tracking data from real users. In order to do that, code is placed into your website or software product that gathers information about a users session. This data includes things like the page load time for each of the pages that they visit, and their pathway through the interface. You can also write code to gather custom data if there is something specific to your needs that you'd like to track.

Real User Monitoring

Synthetic monitoring replaces users with automated bots that will perform whatever tasks you program them to do at whatever intervals that you tell them to do it. Most synthetic monitoring solutions require some form of scripting in order to know which action to perform. Our product, 2 Steps, can be taught to perform an action simply by having a user perform it while the software records their actions.

What are the Advantages of Synthetic Monitoring and Real User Monitoring?

Synthetic monitoring and real user monitoring each have strengths that will make them an attractive technology to aid in your strategy of performance monitoring and problem avoidance. We'll go over what each of them excels at here.

Real User Monitoring
  • Accurate real-world - Because you are tracking real user data, RUM gives you insights and metrics based on how your users actually use your product, rather than just how you assume they will use it.
  • More complete data collection - Synthetic monitoring requires you to set up tests in order to collect data. With RUM, as long as the code is on the page, you'll be gathering data.
  • Collect specific data - Because the code is a part of your website or app, you can create variables to collect and send whatever data the platform you are targeting allows for.
Real User Monitoring
  • Accurate real-world - Because you are tracking real user data, RUM gives you insights and metrics based on how your users actually use your product, rather than just how you assume they will use it.
  • More complete data collection - Synthetic monitoring requires you to set up tests in order to collect data. With RUM, as long as the code is on the page, you'll be gathering data.
  • Collect specific data - Because the code is a part of your website or app, you can create variables to collect and send whatever data the platform you are targeting allows for.

Conclusion

If you are looking for a synthetic monitoring solution that has some game-changing features, such as no-code testing, video replay of problems, and Splunk integration, please visit our website and download our free ebook or request a free trial. We will be glad to answer any questions you have about synthetic monitoring or our 2 Steps product. All you need to do is contact us.

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